The nature of communication and collaboration is changing rapidly, and unified communications (UC) solutions can help, well, unify a variety of communication tools. We?compared twelve UC solutions in our?recently published,?Vendor Landscape: Unified Communications. Use it?to help choose the UC vendor that best fits your organization.
There has been a lot of hype about UC in the last decade, but don?t let that distract from the real improvements that have increased its usefulness. It?s no longer limited to presence and messaging; UC now includes rich communication tools like video, voice, and document sharing, all working together seamlessly (or at least with fewer and fewer seams every day). It?s more than just seeing if someone is on the phone: UC allows you to communicate in the right way at the right time, whether it?s through instant messaging on a desktop or video conferencing on a tablet.
Speaking of mobile devices, bring-your-own-device programs and the general rise in mobile device usage have driven the need for UC to support a variety of devices. Furthermore, the utility of UC is increased when communication no longer depends on being tethered to a desk phone. As the variety of supported mobile endpoints and the advanced UC features available on such endpoints both continue to grow, ever greater opportunities are available for keeping your organization connected, and enabling collaboration however, whenever, and wherever the need arises.
Deciding on a UC solution can be tricky. Many IP telephony vendors offer UC as part of their telephony product, or as an add-on (we believe IPT and UC will be largely merged in the near future). Other UC solutions are installed ?over the top? on existing IP telephony deployments. Use our vendor landscape to help decide which features are crucial, which deployment method makes the most sense, and which vendors can meet all your needs at the lowest possible price.?
This entry was posted in Infrastructure, News & Analysis, What's New in Research and tagged collaboration, conferencing, IM, instant messaging, ip-telephony, ipt, mobile-device, mobility, smartphone, telecommunications, uc, unified-communications, video-conferencing. Bookmark the permalink.?
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